Siebel IP2017: Call Center Application shows distorted login page post upgrade with DB and Custom Adapter Configuration

(Doc ID 2360183.1)

Last updated on FEBRUARY 20, 2018

Applies to:

Siebel CRM - Version 17.2 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On : 17.2 [IP2017] version, System Admin

EXPECTED RESULT
-----------------------
Siebel Call Center Application Login page should show up without any distortion post IP2017 upgrade.

ACTUAL RESULT
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When attempting to access Siebel application with DB/Custom adapter authentication, Siebel Call Center shows distorted login page.does not come up and the following error occurs.

STEPS
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The issue can be reproduced ONLY in customer environment at will with the following steps:
1. Perform upgrade from IP2013 to IP2017 and make sure upgrep/IRM and upgphys is completed successfully.
2. Make sure migration installation is completed successfully.
3. Try to access application and check to see if application comes up.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot bring up Siebel application and this was causing a setback.

Cause

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