Siebel Campaign Launch Stays "In Progress" Status

(Doc ID 2360197.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel Marketing - Version 16.17 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.17 [IP2016] version, Siebel Marketing

ACTUAL BEHAVIOR
---------------
Siebel Campaign Launch processing jobs gets stuck and wont send emails as the process stays in "In Progress" Status. Note that this behavior only occurs to campaign launch. The process gets stuck in the in progress state; and the process does not complete.  We have restarted the ESD component, restarted the Siebel Service on the Marketing Server. We have restarted the Workflow Process Manager on one of the two application servers. Unfortunately, after doing all this the behavior isn't resolved. 

All additional Campaign Launch process initiated after this issue are hanging. In addition, Log files identified in the GUI are not being created for campaigns that are stuck

EXPECTED BEHAVIOR
-----------------------

Campaign Launch should complete with the Workflow Log files for the processes getting created based on the file numbers generated in the UI

 

Cause

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