Application for unshipped language showing blank page after login in IP2017

(Doc ID 2360368.1)

Last updated on FEBRUARY 12, 2018

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On : 17.4 [IP2017] version, Configuration - General

ACTUAL BEHAVIOR
---------------
The application for unshipped language is showing blank page after login.

EXPECTED BEHAVIOR
-----------------------
The application should be up and running.

STEPS
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The issue can be reproduced at will with the following steps:
1. Configured ENI Unshipped language
2. Created ENI folder in siebsrvr/bin and copied the contents from the ENU folder and edited the language letter to ENI siebel.cfg and sfs.cfg file .
3. Run the Full publish

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot configure the application.

Changes

 Issue was seen after upgrade to IP2017 only for unshipped language applications.

Cause

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