WF Component Crash Since Siebel Upgrade From Ps9 To PS18

(Doc ID 2360401.1)

Last updated on FEBRUARY 25, 2018

Applies to:

Siebel Workflow - Version 8.1.1.14.18 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.18 [IP2014] version

Intermittently, Workflow component is crashing with following callstack:

 

sslcshar +0x1bf75 = SSstring::operator=() +0xa5
sslcevt +0x1b46 = LIBLogGetUser() +0x26
sslcasrv +0x57dc = CCFCreateAdapter() +0x47dc
sslcshar +0x49a9d = CcfGetCurrentUserName() +0x2d
sslcsrms +0x4960 = SrmRequest::_SrmRequest() +0x110
siebmtshmw +0x1bf20 = GetSmiTaskAPI() +0xa60
siebmtshmw +0x1fdf0 = GetSmiTaskAPI() +0x4930
siebmtshmw +0x1ee90 = GetSmiTaskAPI() +0x39d0
siebmtshmw +0x192b3 = SmiBeginTrace() +0x5c43
siebmtshmw +0x18f16 = SmiBeginTrace() +0x58a6
siebmtshmw +0xd713 = SmiCleanupDetTask() +0x34e3
sslcosd +0x2273 = OSDThreadPrivIsInit() +0x273
sslcosd +0x230b = OSDThreadPrivIsInit() +0x30b
MSVCR110 +0x2db10 = _get_tlsindex() +0x61
MSVCR110 +0x2daf4 = _get_tlsindex() +0x45
KERNEL32 +0x1919f = BaseThreadInitThunk() +0xe
ntdll +0x5ab8f = RtlInitializeHOSTChain() +0x8f
ntdll +0x5ab5a = RtlInitializeHOSTChain() +0x5a 

In logs, After the following error is reported prior to crash


ERROR
-----------------------

SBL-SRM-05002: Unable to extract LANG_IND

Cause

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