Keyboard Shortcut Keys Next Record (ALT+.) and Previous Record ( ALT+, ) Leading to Data Loss (Doc ID 2361080.1)

Last updated on SEPTEMBER 26, 2023

Applies to:

Symptoms

ISSUE STATEMENT

Shortcut key for Previous and Next Record in list applet is leading to data loss


STEPS


The issue can be reproduced at will with the following steps:

Login to the Application

Navigate to Service Request - All Service Request

Delete the Committed date/time value of a record and move to next record
using Key Board Short cur (ALT+.)

Notice that the current record value also deleted.

Move to next record now - nothing happened here after.

Now move to previous records using ( ALT+, )

Now its noticed that the earlier deleted record value auto-populated with the deleted date but time as 12 am.

Changes

Cause

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