Keyboard Shortcut Keys Next Record (ALT+.) and Previous Record ( ALT+, ) Leading to Data Loss

(Doc ID 2361080.1)

Last updated on FEBRUARY 14, 2018

Applies to:

Siebel CRM - Version 16.18 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.18 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Shortcut key for Previous and Next Record in list applet is leading to data loss

EXPECTED BEHAVIOR
-----------------------
Shortcut key usage should not lead to data loss.

STEPS
-----------------------

The issue can be reproduced at will with the following steps:

Service Request - All Service Request

Delete the Committed date/time value of a record and move to next record
using KB Short cur (ALT+. - Next Record)

Notice that the current record value also deleted.

Move to next record now - nothing happened here after.

Now move to previous records using ( ALT+, )

Now its noticed that the earlier deleted record value auto-populated with the deleted date but time as 12 am.

Cause

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