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Keyboard Shortcut Keys Next Record (ALT+.) and Previous Record ( ALT+, ) Leading to Data Loss (Doc ID 2361080.1)

Last updated on AUGUST 22, 2018

Applies to:

Siebel CRM - Version 16.18 [IP2016] and later
Information in this document applies to any platform.


On : 16.18 [IP2016] version, Client Functionality

Shortcut key for Previous and Next Record in list applet is leading to data loss

Shortcut key usage should not lead to data loss.


The issue can be reproduced at will with the following steps:

Service Request - All Service Request

Delete the Committed date/time value of a record and move to next record
using KB Short cur (ALT+. - Next Record)

Notice that the current record value also deleted.

Move to next record now - nothing happened here after.

Now move to previous records using ( ALT+, )

Now its noticed that the earlier deleted record value auto-populated with the deleted date but time as 12 am.


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