IP2017: Edit Web Layout / UI Mismatch

(Doc ID 2361124.1)

Last updated on FEBRUARY 14, 2018

Applies to:

Siebel Tools - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

BEHAVIOR
---------------
While editing the WebLayout of applet "Service Request Detail Applet" in WebTools it was observed that the WebLayout does not match the one displayed in Call Center application.

EXPECTED BEHAVIOR
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It is expected to have the control placed accordingly to the applet's field displayed in the application.

STEPS
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1. Open Siebel Call Center Application and go to Service Request Screen > All Service Requests and find Service Request Detail Applet
2. Open Siebel WebTools and create a new Workspace and open it
3. In WebTools in Applet query for "Service Request Detail Applet"
4. In WebTemplate list, click the Edit button on the first row > the Web Layout Editor is opened


RESULTS | FINDINGS
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Controls are misplaced in comparison with the actual UI.
Selecting the Call Center Application from the dropdown has no effect.

Reference:

 



Cause

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