IP2017: Edit Web Layout / UI Mismatch

(Doc ID 2361124.1)

Last updated on FEBRUARY 14, 2018

Applies to:

Siebel Tools - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


While editing the WebLayout of applet "Service Request Detail Applet" in WebTools it was observed that the WebLayout does not match the one displayed in Call Center application.

It is expected to have the control placed accordingly to the applet's field displayed in the application.

1. Open Siebel Call Center Application and go to Service Request Screen > All Service Requests and find Service Request Detail Applet
2. Open Siebel WebTools and create a new Workspace and open it
3. In WebTools in Applet query for "Service Request Detail Applet"
4. In WebTemplate list, click the Edit button on the first row > the Web Layout Editor is opened


Controls are misplaced in comparison with the actual UI.
Selecting the Call Center Application from the dropdown has no effect.




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