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User Preferences are not found or saved after migrating the File System to new location (Doc ID 2361561.1)

Last updated on MARCH 28, 2018

Applies to:

Siebel CRM - Version 6.0.1 [11008] Life Sciences to 16.18 [IP2016] [Release V6 to V16]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
User preferences not saved after file system migration


EXPECTED BEHAVIOR
-----------------------
User preference should be updated with latest changes

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Siebel Application
2. Change the list column sequence by using columns displayed
3. Logout the application and login again
4. Now see the list column sequence


Changes

 After migrated the File System to another location(\\new-hostname\FS) and updated the Filesystem path at component level

Cause

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