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No IMAP Logs or CIR Tasks Been Created For Inbound Emails. (Doc ID 2362092.1)

Last updated on FEBRUARY 16, 2018

Applies to:

Siebel CRM - Version 8.1.1.11.9 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Inbound emails are not getting processed in the environment. Moreover, we have noticed that the IMAP log is not getting generated on the server even though the "Log Debug" parameter is set to True at the Profile Level.

Cause

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