Unable To Generate Browser Script After Installing IP2017 Patchset 5.

(Doc ID 2362341.1)

Last updated on MAY 07, 2018

Applies to:

Siebel Field Service - Version 17.4 [IP2017] and later
Information in this document applies to any platform.

Symptoms

README.html for Patchset 5 shows the following information.

Make the following changes to resolve this issue:
Starting IP2017 Patchset 5, you must execute the genbscript command in the following format:

genbscript /c <config_file>  <dest_dir> /l <LANG> /u <User id> /p <Password> /d <Data source name>
Example: genbscript.exe /c uagent.cfg  C:\dClient4nb1 /l enu /u SADMIN /p ****** /d ServerDataSrc

When the steps are followed to run genbscript.exe on Siebel Client, it fails with the error below.

E:\S17\Client\BIN>genbscript /c uagent.cfg E:\S17\client /l ENU /u SADMIN /p SADMIN /d serverdatasrc
CSSModel::invalid usename/password. Login failed
---------------
An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for
assistance.(SBL-DAT-00565)
---------------
(Please wait a few seconds for this utility to finish)



The corresponding genbscript.log file shows the following error.

SecAdptLog Debug 5 000000025a8308c0:0 2018-02-13 15:59:20 ODBC security adapter configured: connectstring='', tableowner='',GlobalConnections=.
GenericLog GenericError 1 000000025a8308c0:0 2018-02-13 15:59:20 (secmgr.cpp (2773) err=4597538 sys=127) SBL-SEC-10018: data source connect string or table owner is empty.
GenericLog GenericError 1 000000025a8308c0:0 2018-02-13 15:59:20 (secmgr.cpp (2845) err=4597521 sys=0) SBL-SEC-10001: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.
ObjMgrSessionLog Error 1 000000025a8308c0:0 2018-02-13 15:59:20 (physmod.cpp (9692)) SBL-DAT-00565: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.
ObjMgrSessionLog Error 1 000000025a8308c0:0 2018-02-13 15:59:20 (model.cpp (6335)) SBL-DAT-00565: An internal error has occurred

** Note SecAdptLog shows [connectstring='', tableowner='']

Changes

 

Cause

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