SmartScript Causing Memory Leak

(Doc ID 2362691.1)

Last updated on FEBRUARY 19, 2018

Applies to:

Siebel SmartScript - Version 16.11 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.11 [IP2016] version, SmartScript

ACTUAL BEHAVIOR
---------------
Continuation of 3-15549624591 : SmartScript causing memory leak

We are observing high memory usage of the Callcenter Object Manager component process when running SmartScript during load tests with 700 users, After 2 hours the OM process reach about 2GB and because of that it crashes.

Executing the same load test but NOT calling SmartScripts does NOT show the same behavior and the memory usage after several hours (up to 4 hours with 700 users) is about 1.4GB which is expected by customer and consider normal and there is no crashes.



This issue is not observed when we are not including Siebel SmartScripts in load tests.

Please review following SRs to get background of the issue.
SR 3-15549624591 and 3-15523159682

EXPECTED BEHAVIOR
-----------------------
There should not be any crash of Object Manager

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch a load test with about 700 users for about 2 hours.
2. After about 2 hours the Siebel Object Manager process shows high memory consumption, close to 2GB.
3. The Object Manager eventually crash due the high memory usage.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Siebel for more than 2 hours

Changes

 

Cause

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