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After Running new_compdef_sia.bat / new_compdef_sia.ksh script some Component Groups may be disabled (Doc ID 2363156.1)

Last updated on FEBRUARY 10, 2020

Applies to:

Siebel Call Center - Version 15.0 [IP2015] and later
Siebel Mobile Applications - Version 15.0 [IP2015] and later
Siebel CRM - Version 15.0 [IP2015] and later
Information in this document applies to any platform.


Siebel System Administration / Siebel Remote - on version: 16.11 [IP2016]

On a Migration installation environment (on IP16), while trying to setup Siebel Remote, after running new_compdef_sia.bat script - the MobileSync compgrp was not found.
Also, it was noticed that after running that script, the SCCObjMgr_enu comps were no longer starting on the Siebel servers.

After running the new_compdef_sia.bat - the MobileSync compgrp should be created and few of the components formerly part of Siebel Remote component group would be moved to that.
Also that should not interfere with other existing Siebel AOM components.

The issue can be reproduced in customer's environment with the following steps:
1. Observe the MobileSync compgrp is missing;
2. Run new_compdef_sia.bat script as documented;
3. Compare the comps / compgrps on the environment.

The issue has the following business impact:
Due to this issue, Siebel Remote cannot be deployed; and some of the existing Siebel components were no longer available.


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