Products Related To Catalogs Are Not Visible In IP 2017 Partner Portal Application
(Doc ID 2364208.1)
Last updated on JULY 20, 2021
Applies to:
Siebel CRM - Version 17.4 [IP2017] and laterInformation in this document applies to any platform.
Symptoms
On : 17.4 [IP2017] version, Client Functionality
ACTUAL BEHAVIOR
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In IP2017, Anonymous and Partner users are not able to view catalogs of type Buying, and type Partner, when landing on the portal home page.
EXPECTED BEHAVIOR
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Anonymous and Partner users should be able to view catalogs on portal home page, as expected.
STEPS
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The issue can be reproduced at will with the following steps:
1. Log into Siebel Call Center Application
2. Create Buying type Catalog and add Category under the Catalog
3. Add Product under Category, make sure that all the products added under same price list
4. Open and log into the Siebel application (IP2017) as an Anonymous or Partner user
5. Navigate to to Anonymous or Partner Portal Home Page (if not automatically redirected)
6. Products not visible under the Buying Catalog
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, anonymous and partner users are not able to view catalogs in IP2017.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |