Activity Quick Search Query On Type Field Is Not Working
(Doc ID 2364403.1)
Last updated on FEBRUARY 06, 2019
Applies to:
Siebel Financial Services CRM - Version 16.18 [IP2016] and laterInformation in this document applies to any platform.
Symptoms
On : 16.18 [IP2016] version, Client Functionality
ACTUAL BEHAVIOR
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Quick Search query on Type field in Activities is not returning expected data based on search criteria
EXPECTED BEHAVIOR
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Quick Search query on Type field in Activities should return the expected data based on search criteria
STEPS
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The issue can be reproduced at will with the following steps:
1.Log in to Application
2.Navigate to Activities screen-->Activity List View-->All Activities
3.Start a new quick search query with Field as Type and Value as 'Call'
4.Click on Forward allow to execute the query.
5.Observe the results. i.e No result appear.
Note: Also Flag Fields are not visible in the Quick Search drop down
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot perform quick search query on Type field in the Activities screen
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |