In Comm Inbound Item Body Applet Email Body With Hyperlink Can Not Be Open With A Left Click Of the Mouse

(Doc ID 2364641.1)

Last updated on FEBRUARY 22, 2018

Applies to:

Siebel CRM - Version [IP2014] and later
Information in this document applies to any platform.


When receiving an email in Siebel Application that was processed by Siebel Email Response module, if there is a hyperlink in the email body, there is no way to click on the hyperlink to redirect the Siebel user to the linked URL. The applet Comm Inbound Item Body Applet does not show as clickable the hyperlink. This is in the applet where you review email in Site Map>Communications.



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