Case Rasing - Feasibility

(Doc ID 2365708.1)

Last updated on FEBRUARY 27, 2018

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Goal

Requirement:

Inbound email creates a case (a custom object based on Service Request BC)

There is a field in the case Object, it is called Case Requester

Customer would like to identify the inbound email sender in this field. They want to capture the inbound email From address
 

Solution

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