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Loop Through Multiple Records From Inbound Email Template And Update The Records (Doc ID 2365717.1)

Last updated on JANUARY 15, 2020

Applies to:

Siebel High Tech and Manufacturing - Version 15.5 [IP2015] and later
Information in this document applies to any platform.


Customer has a requirement where in they are sending outbound email with custom template having multiple records in tabular format. Then user will reply to that email by editing the data in a column in the tabular template for the records and sent it to the siebel. Now they need to read that in bound email and update the records with the values from the inbound email to the siebel database. They are able to read the inbound email but we are not able to loop through the records from the template. As they saw in the log the html structure is not same as the tabular form that they are using in the outbound email. The email client removed all the custom tags and all the data they received in tags.

Question: Is there any way to read and loop through multiple records from the inbound email?


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