List Applet Not Displaying Records as per the Count Associated - Chrome / Firefox

(Doc ID 2365769.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.


All records not displayed in list applet as per Number of records displayed on record count

Not all records are visible as in the record count checked under Applet (Ctrl+Shift+3).
System Preference 'Enable Elastic Grid' is set to TRUE.

Records should be displayed accordingly.


1. Go to Site Map > Query for Assessments
2. Go to Administration Data > Sales Assessments Templates
3. Modify existing templates and change Type to Service Request.


1. Go to Service Request
2. Drill down on a SR
3. Go to Assessments
4. Add 4 records


Issue is not seen on IE11.
Issue is present on Chrome.
Issue is present in Mozilla.



Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms