Core Dump Occurs When Writing CLOB Field

(Doc ID 2366000.1)

Last updated on APRIL 13, 2018

Applies to:

Siebel CRM - Version 16.18 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.18 [IP2016] version, System Admin

After upgrading the environment from IP16 PS9 to IP16 PS18, core dumps occur regularly when writing to CLOB Fields.

The Application Object Manager crashes and users are disconnected.

ERROR
crash
/app/sbl/ses/siebsrvr/lib/libsslcosd.so(+0x7195)[0xf73ff195]
/app/sbl/ses/siebsrvr/lib/libsslcosd.so(+0x798e)[0xf73ff98e]
/app/div/java/lib/i386/client/libjvm.so(+0x49c8c5)[0xdac008c5]
/app/div/java/lib/i386/client/libjvm.so(JVM_handle_linux_signal+0x532)[0xdac076c2]
/app/div/java/lib/i386/client/libjvm.so(+0x499381)[0xdabfd381]
[0xf7738410]
/app/div/oraClient/product/12.1.0.2/lib/libclntsh.so.12.1(ttcc2u+0x45c)[0xe44ff03c]
/app/div/oraClient/product/12.1.0.2/lib/libclntsh.so.12.1(ttciovconv+0x878)[0xe4433ea8]
/app/div/oraClient/product/12.1.0.2/lib/libclntsh.so.12.1(kpulbcs+0x42d)[0xe3c709dd]
/app/div/oraClient/product/12.1.0.2/lib/libclntsh.so.12.1(ttcdrv+0x2940)[0xe44238d0]
/app/div/oraClient/product/12.1.0.2/lib/libclntsh.so.12.1(nioqwa+0x42)[0xe4090342]
/app/div/oraClient/product/12.1.0.2/lib/libclntsh.so.12.1(upirtrc+0x7a2)[0xe3acf6a2]
/app/div/oraClient/product/12.1.0.2/lib/libclntsh.so.12.1(kpurcsc+0x65)[0xe3c82d15]
/app/div/oraClient/product/12.1.0.2/lib/libclntsh.so.12.1(kpulfwrarr+0x1a48)[0xe3c30bc8]
/app/div/oraClient/product/12.1.0.2/lib/libclntsh.so.12.1(kpulfwr+0x61)[0xe3c2f161]
/app/div/oraClient/product/12.1.0.2/lib/libclntsh.so.12.1(OCILobWrite+0x80)[0xe3ada410]
/app/sbl/ses/siebsrvr/lib/libsscdo90.so(_ZN12CSSOraSqlObj13WriteTempLobsEP8OCIErrorP9OCISvcCtxP7OCIStmtP6OCIEnvP13OCILobLocatorjPc+0x92)[0xef660212]
/app/sbl/ses/siebsrvr/lib/libsscdo90.so(_ZN12CSSOraSqlObj18DoWriteRecordArrayER15CSSSqlStmtArrayiiRmR8SSstringi+0x1c6e)[0xef672c9e]
/app/sbl/ses/siebsrvr/lib/libsscdo90.so(_ZN12CSSOraSqlObj13DoWriteRecordER10CSSSqlStmtRmi+0xe1)[0xef674d71]
/app/sbl/ses/siebsrvr/lib/libsscdo90.so(_ZN12CSSOraSqlObj18DoWriteRecordArrayER15CSSSqlStmtArrayi+0xe97)[0xef6767e7]


Changes

 

Cause

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