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After upgrade to IP2017, a custom EAI component using a custom application name fails with : Login failed for Login name (Doc ID 2367611.1)

Last updated on NOVEMBER 06, 2019

Applies to:

Siebel CRM - Version 17.3 [IP2017] and later
Information in this document applies to any platform.


On : 17.3 [IP2017] version, Siebel EAI

When attempting to invoke web services using session management headers in a custom copy of the EAI component
the following error occurs.

EAI object Manager log file:

ObjMgrSRFLog Open 5 000000975a7c088c:0 2018-02-09 14:00:34 Err: OpenSRF
ObjMgrSessionLog ObjMgrLogin 3 000000975a7c088c:0 2018-02-09 14:00:34 Login failed for Login name : xxxxxxxxx

EAIlog.log (application container folder)
2018-02-09 14:00:34,110 [ERROR] - com.siebel.swsm.sessmgr.EAISoapConnectionModule:processModule Siebel Property provided in AI Profile is incorrect. Provide valid value for this property
2018-02-09 14:00:34,110 [ERROR] - com.siebel.swsm.sessmgr.EAISoapConnectionModule:processModule null

The issue can be reproduced at will with the following steps:
1. Clone the EAI component and create a new web profile for the new component and deploy the new profile.
2. Call the web service a few times to prove it is successful.
3. Increase the load (e.g run a load test tool) and notice it starts throwing errors.

The issue has the following business impact:
Due to this issue, users cannot reliable use this cloned component in their development environment.




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