Object Manager Crash During Login on CSSSWEFrameMgrInternal::Cleanup

(Doc ID 2367621.1)

Last updated on APRIL 30, 2018

Applies to:

Siebel CRM - Version 16.18 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.18 [IP2016] version, System Admin

ACTUAL BEHAVIOR
---------------
Object manager is crashing during login with the following call stack

-CALL STACK
sscaswbc!CSSSWEFrameMgrInternal::Cleanup+373
sscaswbc!CSSSWECmdProcessor::EventPreReLogin+a8
sscfom!CSSModel::ReLogin+2c0
sscaswbc!CSSSWELoginMgr::SwitchUser+eb
sscaswbc!CSSSWELoginMgr::ProcessCallBack+186
sscaswbc!CSSSWECmdProcessor::ProcessCommand+127
sscaswbc!CSSServiceSWEIface::Request+342
sscaswbc!CSSServiceSWEIface::DoInvokeMethod+dca
sscfom!CSSService::InvokeMethod+2cd
sstcsiom!CSSSIOMSession::ModInvokeSrvcMethod+123
sstcsiom!CSSSIOMSession::RPCMiscModel+4e4
sstcsiom!CSSSIOMSession::HandleRPC+402
sssasos!CSSClient::HandleOMRPC+c0
sssasos!CSSClient::HandleRequest+61
sssasos!_HandleMsg+97
sssasos!SOMMTServer::SessionHandleMsg+111
siebmtshmw!smiMainThread::CompSessionHandleMsg+89
siebmtshmw!_smiMessageQ::ProcessMessage+57a
siebmtshmw!_smiMessageQ::ProcessRequest+1c7
siebmtshmw!_smiWorkQueue::ProcessWorkItem+93
siebmtshmw!_smiWorkQueue::WorkerTask+336
siebmtshmw!SmiThrdEntryFunc+3b3
sslcosd!OSDThreadStart+143
sslcosd!OSDNTThreadStart+b
msvcr110!_beginthreadex+b4
msvcr110!_endthreadex+102
kernel32!BaseThreadInitThunk+24
ntdll!__RtlUserThreadStart+2f
ntdll!_RtlUserThreadStart+1b

Changes

 

Cause

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