Inbound E-mail Database Operations - Query Step Doesn't Work Properly

(Doc ID 2369196.1)

Last updated on MARCH 18, 2018

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14 [IP2014] version, Siebel Workflow

WHAT IS THE DESIRED BEHAVIOR?
======================

Update should work properly when using Inbound Email Database Operations BS in workflow

WHAT IS THE ACTUAL OR UNEXPECTED BEHAVIOR?
================================
Update is not working properly when using Inbound Email Database Operations BS in workflow

 

REPRO_STEPS
===========
1)Login to Siebel Tools
2)Design a workflow with below steps
Step1: Start
Step2: Inbound Email Database Operations BS with Query method
Note: Give search criteria to get the unique record Id as Output
Step3: Inbound Email Database Operations BS with Update method
Note: Pass Unique Record Id as Input to the BS and try to update the record
Step4: End
3)Simulate the workflow dedicatedly and check if Inbound Email Database Operations BS can able to update the record or not

Note: Update is giving error as no record found and also observed from the logs that SELECT statement of Search Criteria which is given in Step2 of the workflow is triggering after Step3 is executed.



Cause

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