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Siebel IP 2017 Cloud image Error "alert: certificate_unknown" (Doc ID 2370055.1)

Last updated on MARCH 21, 2018

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On : IP17, Siebel deployed on Cloud

Siebel server is down and when trying to reach SMC (Siebel Management Console) it prompts to create new Security Profile.

ERROR from AI Log(commonlogger.log): 
-----------------------

2018-02-26 18:42:25,377 [INFO] - com.siebel.swsm.config.CloudSourcedConfigReader:getCGHost Exited getCGHost.
2018-02-26 18:54:03,674 [ERROR] - com.siebel.swsm.config.CloudSourcedConfigReader:getGatewaySecurityProfile Error occured while parsing siebsrvr property file or config data is missing in that fileReceived fatal alert: certificate_unknown
2018-02-26 18:54:03,676 [INFO] - com.siebel.swsm.config.CloudSourcedConfigReader:getCGHost Entered getCGHost.
2018-02-26 18:54:03,676 [INFO] - com.siebel.swsm.config.CloudSourcedConfigReader:getCGHost Exited getCGHost.
2018-02-26 18:54:05,074 [ERROR] - com.siebel.swsm.config.CloudSourcedConfigReader:getGatewaySecurityProfile Error occured while parsing siebsrvr property file or config data is missing in that fileReceived fatal alert: certificate_unknown
2018-02-26 18:54:05,075 [INFO] - com.siebel.swsm.config.CloudSourcedConfigReader:getCGHost Entered getCGHost.
2018-02-26 18:54:05,076 [INFO] - com.siebel.swsm.config.CloudSourcedConfigReader:getCGHost Exited getCGHost.
2018-02-26 18:54:05,102 [ERROR] - com.siebel.swsm.config.CloudSourcedConfigReader:getGatewaySecurityProfile Error occured while parsing siebsrvr property file or config data is missing in that fileReceived fatal alert: certificate_unknown
2018-02-26 18:54:05,103 [INFO] - com.siebel.swsm.config.CloudSourcedConfigReader:getCGHost Entered getCGHost.
2018-02-26 18:54:05,103 [INFO] - com.siebel.swsm.config.CloudSourcedConfigReader:getCGHost Exited getCGHost.

 

new deployments would fail with this message:

 

Validated Database server successfully

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
UpdateGateway In Progress...

UpdateGateway Failed

--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
Prerequisite failed. Skipping SecurityProfileCreation...

--------------------------------------------------------------------------------
Prerequisite failed. Skipping BootstrapGateway...

--------------------------------------------------------------------------------
Prerequisite failed. Skipping enterprise config...

--------------------------------------------------------------------------------
Prerequisite failed. Skipping siebsrvr config...

--------------------------------------------------------------------------------
Prerequisite failed. Skipping AIProfileCreation...

--------------------------------------------------------------------------------
Prerequisite failed. Skipping AIProfileDeploy...

 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Deployed Siebel IP2017 on Cloud.
2. Compute part went fine, deployment went fine. Siebel was up and running fine.
3. After some weeks, when trying to access Siebel it was down. Verifying the SMC it cannot find existent configuration, instead it asks to create New Security profile.



Cause

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