IP2017 Siebel UCM, EAI And Some Other Components Are Not Online Err: OpenSRF

(Doc ID 2370433.1)

Last updated on MARCH 07, 2018

Applies to:

Siebel eAutomotive - Version 17.1 [IP2017] and later
Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

ON : 17.1

ERROR
-----------------------
ucmip17.siebsrvr05.log(974): ServerLog ProcessExit 1 000000045a9615d4:0 2018-02-28 11:15:15 eAutoBusRuleExecSvc 6948 SBL-OSD-01000 Process 6948 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.
ucmip17.siebsrvr05.log(978): ServerLog ProcessExit 1 000000045a9615d4:0 2018-02-28 11:15:15 WfProcMgr 4900 SBL-OSD-01000 Process 4900 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.
ucmip17.siebsrvr05.log(982): ServerLog ProcessExit 1 000000045a9615d4:0 2018-02-28 11:15:15 edealerscwObjMgr_enu 6260 SBL-OSD-01000 Process 6260 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.
ucmip17.siebsrvr05.log(986): ServerLog ProcessExit 1 000000045a9615d4:0 2018-02-28 11:15:16 BusIntMgr 7088 SBL-OSD-01000 Process 7088 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.
ucmip17.siebsrvr05.log(990): ServerLog ProcessExit 1 000000045a9615d4:0 2018-02-28 11:15:16 WfRecvMgr 5896 SBL-OSD-01000 Process 5896 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.
ucmip17.siebsrvr05.log(994): ServerLog ProcessExit 1 000000045a9615d4:0 2018-02-28 11:15:16 EAIObjMgr_enu 7740 SBL-OSD-01000 Process 7740 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.
ucmip17.siebsrvr05.log(998): ServerLog ProcessExit 1 000000045a9615d4:0 2018-02-28 11:15:16 eAutoBusRuleExecSvc 7444 SBL-OSD-01000 Process 7444 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.

ACTUAL BEHAVIOR
---------------
multiple crashes, can't start up any components

EXPECTED BEHAVIOR
-----------------------
no crashes, start environment.

STEPS
-----------------------
upgrade from IP13 to IP17.

BUSINESS IMPACT
-----------------------
Significant

Changes

 Upgrade from IP2013 to IP2017

Cause

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