Customer Dashboard Cannot Be Opened Once Closed

(Doc ID 2370568.1)

Last updated on MARCH 08, 2018

Applies to:

Siebel CRM - Version 17.4 [IP2017] and later
Information in this document applies to any platform.

Symptoms

The Persistent Customer Dashboard cannot be opened again from the Menu after it is closed.

User is able to close the customer dashboard by clicking "X" in the Persistent Customer Dashboard; however, there is no way to bring back (open) the dashboard. 

 

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms