Application Object Manager Crash On Logout When Using SIS OM PMT SERVICE Business Service

(Doc ID 2370606.1)

Last updated on MARCH 07, 2018

Applies to:

Siebel CRM - Version 8.1.1.14.10 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.10 [IP2014] version, System Admin

Siebel Object Manager crashes on logout when using SIS OM PMT SERVICE Business Service.
Below is the call stack related to this type of crash:

-Call Stack
SSstring::operator
adapter_utilities::BusCompAdapter::~BusCompAdapter
adapter_utilities::SABusCompAdapter::~SABusCompAdapter
adapter_utilities::BusObjectAdapter::~BusObjectAdapter
adapter_utilities::BusinessObjectCache::BusObjNode::~BusObjNode
adapter_utilities::BusinessObjectCache::ReleaseAll
CSSEAICommonAdapterService::~CSSEAICommonAdapterService
CSSEAISiebelAdapterService::~CSSEAISiebelAdapterService
CSSService::Release
CSSModel::CleanupServices
CSSModel::ReleaseObjects
CSSModel::Release
CSSSIOMSession::Logoff
CSSClient::HandleOMLogoff
CSSClient::HandleLogoff
CSSClient::HandleRequest
_HandleMsg
SOMMTServer::SessionHandleMsg
smiMainThread::CompSessionHandleMsg
_smiMessageQ::ProcessMessage
_smiMessageQ::ProcessRequest
_smiWorkQueue::ProcessWorkItem
_smiWorkQueue::WorkerTask
SmiThrdEntryFunc
OSDThreadStart
WslThreadProcWrapper
_AfxThreadEntry
MwThread
start_thread
clone ()

 

Cause

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