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Attendees Not Getting Added To The Related Event When Campaign Is Laucnhed (Doc ID 2370908.1)

Last updated on MARCH 08, 2018

Applies to:

Siebel Marketing - Version 8.1.1.14.16 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.16 [IP2014] version, Siebel Marketing

ACTUAL BEHAVIOR
---------------
Upon Campaign launch the contacts in the campaign were not assigned to an event even though the event was included in the offer/trreatment

EXPECTED BEHAVIOR
-----------------------
All contacts in the campaign are expected to be assigned to the event in the offer

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set up an offer with an event id
2. Add contacts to a Marketing campaign load
3. Launch the campaign
4. Navigate to the events view, the Marketing contacts are not registered

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot invite contacts to events via Marketing

Cause

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In this Document
Symptoms
Cause
Solution


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