Siebel Developer Web Client 16 Hangs After Login Waiting For Oracle DB 12c Response

(Doc ID 2371043.1)

Last updated on MARCH 08, 2018

Applies to:

Siebel System Software - Version 16.16 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.16 [IP2016] version, System Admin

ACTUAL BEHAVIOR
---------------
When attempting to login to Siebel Developer Web Client 16 with patchset 16 it doesn't work as expected.
After the credentials are entered, the siebel.exe is visible in the task manager, in the log file the diccache.tmp file is created but does not seem to run to completion (based on the file size).
At that point , the process just stops (no cpu or memory increase). The browser never starts.
The following call stack is obtained from hanging siebel.exe using debugdiag:

ntdll_776b0000!NtWaitForSingleObject+15
mswsock!SockWaitForSingleObject+1ba
mswsock!WSPRecv+2af
ws2_32!WSARecv+7b
orantcp12!snttclose+b13
orantcp12!nttini+19399
oran12!nsbnt+a743
oran12!nsbrecv+53
oran12!nioqrc+819
oracommon12!ttcdrv+3b0c
oran12!nioqwa+40
OraClient12!upicui2+9a3
OraClient12!upirtrc+38
OraClient12!kpurcsc+5c
OraClient12!kpufGetRcvInfo+2614
OraClient12!kpufGetRcvInfo+3403
OraClient12!OCIStmtFetch2+1e
oci!OCIStmtFetch2+35
sscdo90!CSSOraSqlCursor::DoFetchNextRecord+ce9
sscfdm!CSSLockSqlCursor::DoFetchNextRecord+104
sscfdm!CSSSqlCursor::NextRecord+9d
sscfdm!CSSSqlObj::AddListRow+386
sscfdm!CSSSqlObj::NextRecord+163
sscfdm!CSSContextManager::LoadCTActions+b67
sscfdm!CSSContextManager::LoadCTEvents+bf
sscfdm!CSSContextManager::HasCTObjectEvents+50
sscfdm!CSSContextManager::GetBCRuntimeEventMask+83
sscfdm!CSSModelPhysDef::GetBCRuntimeEventMask+6a
sscfom!CSSBusComp::SqlCreate+2f6
sscacmbc!CSSBCBase::SqlCreate+9f
sscfom!CSSModel::ConstructBusComp+b1
sscfom!CSSBusObj::GetBusComp+1a8
sscfom!CSSBusObj::GetBusComp+15
sscfom!CheckVersionStat+15e
sscfom!CSSModel::Login+218
sscfom!CSSModel::Login+1ca
siebel!CSSTWShellApp::Login+b6
siebel!CSSTWShellApp::InitInstance+164a
mfc110u!AfxWinMain+47
siebel!__tmainCRTStartup+12b
kernel32!BaseThreadInitThunk+e
ntdll_776b0000!__RtlUserThreadStart+70
ntdll_776b0000!_RtlUserThreadStart+1b

 

Cause

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