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Siebel Mobile : MobiledbXtract Component Crash With CCFMemPoolMgr::Allocate (Doc ID 2371290.1)

Last updated on FEBRUARY 11, 2020

Applies to:

Siebel Mobile Applications - Version 16.13 [IP2016] and later
Information in this document applies to any platform.


ServicemDbXtract_enu  component runs for some time and later terminates.   

Error seen - SBL-SRB-00061: Process ServicemDbXtract_enu On Siebel Server Xxx Terminated.


Call Stack:

msvcr110!_CxxThrowException 0x57
msvcr110!operator new 0x4e
sslcshar!CCFMemPoolMgr::Allocate 0x56
sslcshar!CCFProcessMemPool::Allocate 0x26
sslcshar!SSstring::InitAllocBuffer 0x95
sslcshar!SSstring::GetWriteBuffer 0xb5
sslcshar!CCFPropertySet::EncodeAsString 0xe9
sspdsnsc!CSSPDASyncMain::AddOfflineRepository 0x105
sspdsnsc!CSSPDASyncMain::ExtractMore 0x4c1
sspdsnsc!CSSServicePDASync::DoInvokeMethod 0x2696
sscfom!CSSService::InvokeMethod 0x2cd
sspdbs!CSSPDABatchSyncService::ExtractDBForOneMobileUser 0xd70
sspdbs!CSSPDABatchSyncService::ExtractDBWithMultiMobileUsers 0x29d
sspdbs!CSSPDABatchSyncService::DoInvokeMethod 0xfc
sscfom!CSSService::InvokeMethod 0x2cd
sssabsvm!_ThreadMain 0x42d
sssabsvm!bsvmMTServer::BatchMain 0xeb
siebmtshmw!SmiRequest::CallBatchEntryPts 0xd3
siebmtshmw!SmiRequest::CallBatchEntryPts 0xa1


The following is a excerpt from ServicemDbXtract_enu*.log 

 GenericLog GenericInfo 3 000000135a7f0190:0 2018-02-10 15:35:05 Extracting Siebel BusComp=(FINS Account - Policy - Contacts) (Records#= 121772)

GenericLog GenericInfo 3 000000135a7f0190:0 2018-02-10 15:38:49 Extracting Siebel BusComp=(CUT Address for Account/Contact) (Records#= 335090)

GenericLog GenericInfo 3 000000135a7f0190:0 2018-02-10 15:39:08 Extracting Siebel BusComp=(CMOD Case Contacts) (Records#= 30573)


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