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IP2017 - SMC Login Failure After The Backend Database Host or Instance is Changed (Doc ID 2371577.1)

Last updated on SEPTEMBER 19, 2019

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Siebel CRM Call Center - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

IP2017 migrated installation was working fine, but after the database instance name on the database server side was changed SMC is not authenticating the user sadmin, although the connection to the database is working fine through sqlplus.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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