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Not Able To Update Existing Record Field Using Menu Import Option Without Querying For That Specific Record (Doc ID 2372938.1)

Last updated on MARCH 13, 2018

Applies to:

Siebel CRM - Version 15.17 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.17 [IP2015] version, Order Management

ACTUAL BEHAVIOR
---------------
Not able to update existing record field using Menu import option(Customized applets) without querying for that specific record
 

EXPECTED BEHAVIOR
-----------------------
Should be able to update the existing record field using Menu import option

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enable Menu Import
2. Click on Menu --> Import

3. Select the csv field to update the existing record field value

4. Click Auto Map and Override

5. Click on Done

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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