Not Able To Update Existing Record Field Using Menu Import Option Without Querying For That Specific Record

(Doc ID 2372938.1)

Last updated on MARCH 13, 2018

Applies to:

Siebel CRM - Version 15.17 [IP2015] and later
Information in this document applies to any platform.


On : 15.17 [IP2015] version, Order Management

Not able to update existing record field using Menu import option(Customized applets) without querying for that specific record

Should be able to update the existing record field using Menu import option

The issue can be reproduced at will with the following steps:
1. Enable Menu Import
2. Click on Menu --> Import

3. Select the csv field to update the existing record field value

4. Click Auto Map and Override

5. Click on Done





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