SSSE: Meeting Not Created When Time Zone Mapping Fails

(Doc ID 2373775.1)

Last updated on MARCH 15, 2018

Applies to:

Siebel Server Sync - Microsoft Exchange Server - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

The customer has reported that some users are unable to synchronize but others users are synchronized without issues. The following error message was captured in the PIMSIEng logs:

 

 

After further investigation, it was confirmed that the behavior occurs when user creates a meeting in an Exchange Time Zone that does not have a mapping to a Siebel time zone, the meeting does not sync inbound from Exchange.

Changes

 

Cause

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