OPEN UI: CTI users are Getting XML PARSING ERROR in Firefox Browser Console

(Doc ID 2373987.1)

Last updated on MARCH 15, 2018

Applies to:

Siebel CRM - Version 16.18 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.18 [IP2016] version, CTI

ACTUAL BEHAVIOR
---------------
Siebel CTI Toolbar under OpenUI throws"XML Parsing Error: not well formed location..."

In IP2016 we can see this behaviour for firefox browser, in other browsers we can't see this error

Cause

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