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Drag And Drop Feature For Attachments Under Service Request (Doc ID 2374188.1)

Last updated on APRIL 14, 2020

Applies to:

Siebel CRM - Version 15.14 [IP2015] and later
Information in this document applies to any platform.


There was an issue believed to be happening with the Drag and Drop function of Siebel. The problem was found to be that when a file was dragged from the Siebel application to the user desktop, that it would not actually move the file. Instead it would create a link document which was a representation of the network address.This document is addressing Drag and Drop feature so that they can drag attachment files from Siebel Application to Users Desktop.   The Application currently  supports dragging the attachment files from Users Desktop to the Application's Applet but not vise versa. 


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