Bulk Request Exceptions Handling for Non-existent Components is not Working as per Bookshelf

(Doc ID 2374618.1)

Last updated on MARCH 16, 2018

Applies to:

Siebel CRM - Version 15.4 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.4 [IP2015] version, Order Management

ACTUAL BEHAVIOR
---------------
Attempting to delete or update a component that does not exist in the asset when using Bulk Request results in a order with status complete and not exception is captured.

EXPECTED BEHAVIOR
-----------------------
Attempting to delete or update a component that does not exist in the asset when using Bulk Request should result in an exception.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


Steps/Navigation:
*************
1. Go to Administration - Product and create the below structure:
ROOT_PRODUCT_A
|_ SP_A (default card 1)
|_ SP_B (default card 1)
|_ SP_C (default card 0)
2. Create new promotion PROMOTION_A
3. Add the above product into promotion
PROMOTION_A
|_ ROOT_PRODUCT_A (default card 1)
4. Go to Order Sales and create a new order with above promotion
5. Set a Service Id for promotion and root product
6. Create assets for Line Items from order:
PROMOTION_A
|_ ROOT_PRODUCT_A
|_ SP_A
|_ SP_B
7. Go to Bulk Request

Action Set
Type = Modify
Child Type = Service Id

Instances
Service Id = root product Service Id
Product Name=ROOT_PRODUCT_A

Action
Action Code = Delete
Base Product = ROOT_PRODUCT_A
Component Product=SP_C (non-existent in the Asset)



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot have a correct functionality of Bulk Request.

Cause

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