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Qualifying Points From Loyalty Member Cannot Be Expired (Doc ID 2375152.1)

Last updated on MARCH 12, 2019

Applies to:

Siebel Loyalty Engine - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.0 [IP2016] version, Loyalty

ACTUAL BEHAVIOR
---------------
Quality Points from Loyalty Member can be expired

At the end of the year (31-DEC-20XX) with need that the Qualifications Points be expired, but this type of points are no expired when 'expire points' are used
 

EXPECTED BEHAVIOR
-----------------------
It is expected that the qualification points can be expired

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
- Create a transaction with qualifying points
- Navigate to Loyalty Members > Point Items
 - Highlight the transaction that was created and select 'expire points'
The customer saw that nothing occurred

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot expire points

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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