Qualifying Points From Loyalty Member Cannot Be Expired
(Doc ID 2375152.1)
Last updated on SEPTEMBER 09, 2021
Applies to:
Siebel Loyalty Engine - Version 16.0 [IP2016] and laterInformation in this document applies to any platform.
Symptoms
On : 16.0 [IP2016] version, Loyalty
ACTUAL BEHAVIOR
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Quality Points from Loyalty Member can be expired
At the end of the year (31-DEC-20XX) with need that the Qualifications Points be expired, but this type of points are no expired when 'expire points' are used
EXPECTED BEHAVIOR
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It is expected that the qualification points can be expired
STEPS
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The issue can be reproduced at will with the following steps:
- Create a transaction with qualifying points
- Navigate to Loyalty Members > Point Items
- Highlight the transaction that was created and select 'expire points'
The customer saw that nothing occurred
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot expire points
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |