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Set Preference Rule Not Working On Changing Promotion Level Cardinality (Doc ID 2375422.1)

Last updated on MARCH 21, 2018

Applies to:

Siebel Product Configurator - Version 16.14 [IP2016] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Cardinality rule not firing.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Scenario 1: Working
With above configuration Child1CP2 added to order by default when User added RootCP2 through Edit Offer.
Scenario 2: Not working
Change Promotion Level Cardinality Min: 0, Max: 1, Def: 0 (we have rule to default Product. so, Promotion level cardinalities changed to align consistency)
Rule not fired: Child product not defaulted when User added RootCP2 through Edit Offer.
Scenario 3: Not working
Reverted Promotion Level Cardinality to original State as Min: Blank, Max: blank, Def: Blank.
Rule not fired: Child product not defaulted when User added RootCP2 through Edit Offer.


Cause

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