LoyEngineBatch Component Is "Not Online" Status With Errors SBL-SVR-01069 And SBL-LTY-00109 In Logs (Doc ID 2375423.1)

Last updated on NOVEMBER 13, 2023

Applies to:

Siebel CRM - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

LoyEngineBatch component is "Not Online" status and component is not coming up and running. Below error can be found in LoyEngineBatch*.log :

Reproduce Steps
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1. Navigate to Admin-Server Configuration Screen >> Component Group View

2. Query for Loyalty Engine Group , Click Enable Button >> Enabled on Server , restart Siebel Services

3. Navigate to Admin - Server Management Screen >> Server View >> Component View

4. Query for eLoyalty Batch Engine Component , check Status Column

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In this Document

Symptoms

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