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LoyEngineBatch Component Is "Not Online" Status (Doc ID 2375423.1)

Last updated on MARCH 19, 2018

Applies to:

Siebel CRM - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On: Siebel 15.9 [IP2015], System Admin;Loyalty

Problem Description
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After restart siebel server, LoyEngineBatch component is "Not Online".

LoyEngineBatch*.log can be seen like below:

GenericLog GenericError 1 000128a45aa72e00:0 2018-03-13 18:17:15 (scirkey.cpp (235) err=1311789 sys=0) SBL-SVR-01069: This component is using unique keys and it is trying to register an existing key (siebelapp:20000)
GenericLog GenericError 1 000128a45aa72e00:0 2018-03-13 18:17:15 (scirkey.cpp (1050) err=1311789 sys=0) SBL-SVR-01069: This component is using unique keys and it is trying to register an existing key (siebelapp:20000)
ObjMgrBusServiceLog Error 1 000128a45aa72e00:0 2018-03-13 18:17:16 (loyprocsvc.cpp (1853)) SBL-LTY-00109: The process was unable to find an available server routing key to register. Check the loyalty server key definition of your system.
GenericLog GenericError 1 000128a45aa72e00:0 2018-03-13 18:17:16 Object manager error: ([0] The process was unable to find an available server routing key to register. Check the loyalty server key definition of your system.(SBL-LTY-00109) (0x88006d))
GenericLog GenericError 1 000128a45aa72e00:0 2018-03-13 18:17:16 (scirkey.cpp (235) err=1311789 sys=0) SBL-SVR-01069: This component is using unique keys and it is trying to register an existing key (siebelapp:20000)
GenericLog GenericError 1 000128a45aa72e00:0 2018-03-13 18:17:16 (scirkey.cpp (1050) err=1311789 sys=0) SBL-SVR-01069: This component is using unique keys and it is trying to register an existing key ((null))
GenericLog GenericError 1 000128a45aa72e00:0 2018-03-13 18:17:16 ( (0) err=2818155 sys=8913005) SBL-OMS-00107: Object manager error: ([0] The process was unable to find an available server routing key to register. Check the loyalty server key definition of your system.(SBL-LTY-00109) (0x88006d))
GenericLog GenericError 1 000128a45aa72e00:0 2018-03-13 18:17:16 (bsvcmgr.cpp (946) err=2818251 sys=0) SBL-OMS-00203: Error 8913005 invoking method "BusSvcMgrInit" for Business Service "LOY Processing Engine"
GenericLog GenericError 1 000128a45aa72e00:0 2018-03-13 18:17:16 (bsvcmgr.cpp (1044) err=2818251 sys=0) SBL-OMS-00203: Error 8913005 invoking method "BusSvcMgrInit" for Business Service "LOY Processing Engine"
GenericLog GenericError 1 000128a45aa72e00:0 2018-03-13 18:17:16 (smimtsrv.cpp (1203) err=2818251 sys=0) SBL-OMS-00203: Error 8913005 invoking method "BusSvcMgrInit" for Business Service "LOY Processing Engine"
SmiLayerLog Error 1 000128a45aa72e00:0 2018-03-13 18:17:16 Terminate process due to unrecoverable error: 2818251. (Main Thread)

Reproduce Steps
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1. start siebel server

Cause

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