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JAWS Not Reading DrillDown Control Labels For On Form Applets (Doc ID 2375460.1)

Last updated on JULY 22, 2018

Applies to:

Siebel CRM - Version 16.18 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.18 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
---------------
JAWS not reading Control Labels for DrillDown Controls on Form Applets


EXPECTED BEHAVIOR
-----------------------
Jaws should read Control labels of drilldown Controls in Form applet


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Incidents screen>>Incident List applet
2. Configured Drilldowns for Source Name, Case Name in "PUB HLS Incident Form Applet - Header" applet
3. Launch Jaws 18 and found it is not reading control label Source Name and Case Name instead reading only content of those field values

Cause

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