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Customer Screen Showing Different Default View in Different Environments (Doc ID 2375484.1)

Last updated on MARCH 19, 2018

Applies to:

Siebel CRM - Version 8.1.1.14.18 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.18 [IP2014] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Account Screen Default view "SSE Account Summary View" not displayed in one of the environment.instead of of default view it is showing *FINS CI Account Coverage Team View*


EXPECTED BEHAVIOR
-----------------------
Account screen default view should display "SSE Account Summary View" in all the environments

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Siebel IP 2014 application
2. Go to Site Map --> Customer
3. Now observe the view name using help --> about View or see the UI



Changes

 

Cause

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