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SSSE- Phone Format When Sent To Outlook Form Siebel. (Doc ID 2376026.1)

Last updated on APRIL 30, 2018

Applies to:

Siebel Server Sync - Microsoft Exchange Server - Version 16.10 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.10 [IP2016] version, SSSE

ACTUAL BEHAVIOR
---------------
SSSE- Phone format when sent to Outlook form Siebel.

Customer had enabled SSSE sync and Contact only One-Way from Siebel to Outlook. But Phone number field is syncing like an extension format when it is more that some certain characters.
Example below
Siebel has a value- 44 12345 17273123456789
Outlook value-- 44 12345 172731 x23456789


Notice the extra 'x' is being shown and is also present in logs.

In the logs, when message was converted via MapName = PIMSI EWS Update Contact Outbound Map
and OutputIntObjectName = UpdateItem, we can see
PR_BUSINESS_TELEPHONE_NUMBER = +44 20831 172731 x23456789.
Prior to this transformation, value was 44 20831 17273123456789 and looks OK. Also there is no change in vanilla mappers or IOs.


EXPECTED BEHAVIOR
-----------------------
There should not be any x added in the phone number format

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup SSSE sync
2. Sync a phone number
3. Observe that when the phone number gets synched to outlook, it shows Phone number field is syncing like an extension format only and 'x' is getting added in the middle
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the phone numbers correctly

Changes

 

Cause

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