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Querying Using Jaws Using IE browser Doesn't Navigate Through the Picklist Values (Doc ID 2376063.1)

Last updated on JULY 02, 2020

Applies to:

Siebel CRM - Version 16.10 [IP2016] and later
Information in this document applies to any platform.


When doing a query using JAWS software and IE , user is not able to select values from drop down of list applet

It is expected that selection of values from the drop-down list should be allowed

The issue can be reproduced at will with the following steps:

1. Install JAWS 18 version and open it
2. Open public sector application 16.18 version
3. Navigate to Cases screen , My cases list
4. Initiate a query
5. Push TAB until you arrive to Status picklist field.
6. When opening the field , Jaws read correctly the number of existent values and instruct user to use the down arrow to select a value
7. Using the down arrow, application does not browse through the picklist values
8. The same issue is reproducible for Case type picklist, while the substatus is working fine




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