My Oracle Support Banner

OPEN UI: Find Query Not Trimming White Spaces (Doc ID 2376065.1)

Last updated on MARCH 20, 2018

Applies to:

Siebel CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.18 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Whenever user queries data which has space at the end, siebel is not trimming off. For example, when the value "David " is queried on last name field, data is not retrieved even though there is a record with last name "David".


EXPECTED BEHAVIOR
-----------------------
Space should be trim off from search criteria

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login and navigate to Contacts -> My contacts
2. Create a contact with last name : David
3. In order to perform a query, select Last Name from the drop down list
available on the top of the applet
4. Enter David as search criterion followed by a white space
5. Push Go, button
6. Result is that no contact is retrieved
7. If you perform the same search using the Query, Go then the white space is trimmed off, so behavior is not consistent


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.