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The LoyEngineBatch Component Is Not Processing Transactions (Doc ID 2376327.1)

Last updated on MARCH 20, 2018

Applies to:

Siebel Loyalty Manager - Version 15.4 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.4 [IP2015] version, Loyalty

ACTUAL BEHAVIOR
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The LoyEngineBatch component is not processing transactions Accrual Transactions.  It is a requirement to process accrual  transactions through the batch transaction processing, which is done with the component LoyEngineBatch, the transactions remain “in queue”, but are not processed, the component completes its 15 normal tasks, no apparent error can be found on the component logs.
Currently a test is being run on a single transaction and after 5 hours the same has not been processed.

The transaction meets the criteria for the promotion and the program
 

Changes

 

Cause

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