Calling ActiveBusObject from non-UI events is not supported
(Doc ID 2376354.1)
Last updated on MARCH 20, 2018
Applies to:Siebel CRM - Version 15.8 [IP2015] and later
Information in this document applies to any platform.
Non-UI event such as CTI event handler can call custom business services. In the custom business service, you can call ActiveBusObject() to control some UI controls/contents. This is not supported and will cause variety of issues such as OM crash, CTI toolbar hang, unexpected data commit and so on.
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