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Calling ActiveBusObject from non-UI events is not supported (Doc ID 2376354.1)

Last updated on MARCH 20, 2018

Applies to:

Siebel CRM - Version 15.8 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Non-UI event such as CTI event handler can call custom business services. In the custom business service, you can call ActiveBusObject() to control some UI controls/contents. This is not supported and will cause variety of issues such as OM crash, CTI toolbar hang, unexpected data commit and so on.

Cause

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