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Is There CTI Parameter Which Can Enable / Disable CTI Hoteling (with DISA) On the Same Machine? (Doc ID 2376387.1)

Last updated on OCTOBER 29, 2019

Applies to:

Siebel Financial Services CRM - Version 16.15 [IP2016] and later
Information in this document applies to any platform.
need to support multiple CTI drivers in hoteling and non-hoteling mode ( since we share seating space )

Goal

We are in an environment where we need to support multiple CTI drivers in hoteling and non-hoteling mode ( since we share seating space ) ,
Since hoteling overrides a non hoteling setup –> is there any Communication profile level param which allows to disable hoteling for a specific CTI configuration .

To better explain, let me use an example :

There are 2 Siebel CTI Configurations :
• Configuration A , To be used with Hoteling
• Configuration B , Will use non hoteling setup

There are 2 users
• User 1 – Tied to Configuration A ( hoteling )
• User 2 – Tied to Configuration B ( Non Hoteling )

1 Desktop
• Machine1

There are 2 Telesets
• T1 – Hoteling : Using Host Name ‘Machine1’ , Using extension 12345
• T2 – NonHoteling : User2 using extension 56789

If User1 ( Hoteling ) logs on to Machine1 , Teleset T1 is used .
If User2 logs on to Machine1 , Still teleset T1 will be used ( and teleset T2 will be dormant because hoteling teleset T1 will override T2 ) .

Is there any CTI profile level param or scripting change I can perform to automatically enable or disable hoteling based on CTI configuration I am using.
 

Solution

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Goal
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