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Error When Navigating To Contact Summary(RTD) View (Doc ID 2378389.1)

Last updated on MARCH 25, 2018

Applies to:

Oracle Real-Time Decisions for Siebel Intelligent Offer Generation - Version 8.2.2.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2.14.1 [IP2014] version, Client Functionality

Error when navigating to Contact Summary(RTD) view

ERROR
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Error invoking service 'RTD_NBA Integration Service', method 'CallInformant' at step 'Informant Call'.(SBL-BPR-00162)--Operation 'invoke' of Web Service 'http://www.sigmadynamics.com/schema/services/DecisionService.DecisionService' at port 'SDClientPort' failed with the following explanation: "Server Error".(SBL-EAI-04308)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Navigate to Contact Summary RTD
Error thrown.



Changes

 

Cause

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