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Loyalty Batch Engine In Status "Not Online" (Doc ID 2379810.1)

Last updated on SEPTEMBER 09, 2021

Applies to:

Siebel Loyalty Manager - Version 15.6 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.6 [IP2015] version, Loyalty

Engine Batch in status Not Online


Problem with loyalty batch engine. The batch engine component is processing the accrual transaction but it keep the status "Partially Offline". This component is use to processing Tier Level, transactions and expiration. The component is restarted  several times and the status changed from "Not Online" to "Partially Offline". Now is Partially Offline

srvrmgr:<server name> list comp LoyEngineBatch

SV_NAME CC_ALIAS CC_NAME CT_ALIAS CG_ALIAS CC_RUNMODE CP_DISP_RUN_STATE CP_STARTMODE CP_NUM_RUN_TASKS CP_MAX_TASKS CP_ACTV_MTS_PROCS CP_MAX_MTS_PROCS CP_START_TIME CP_END_TIME CC_INCARN_NO CC_DESC_TEXT
------------ -------------- ---------------------------------- --------- ------------- ---------- ----------------- ------------ ---------------- ------------ ----------------- ---------------- ------------------- ----------- ------------ ------------
<server name> LoyEngineBatch eLoyalty Processing Engine - Batch BusSvcMgr LoyaltyEngine Batch Not Online Auto 0 100 0 5 2018-03-01 03:24:59

1 row returned.





Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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