EmailNotifier Job Failed and then stuck in Reprocess

(Doc ID 2379947.1)

Last updated on APRIL 02, 2018

Applies to:

Oracle Self Service E-Billing Business Edition - Version 6.2 and later
Information in this document applies to any platform.

Symptoms

Version ebilling 6.2

Business issue

Customer is running email notification job the job fail

Error being reported

2018-03-15 12:01:36,620 INFO [QueueTransportTable] Email saving path:/export/bea/eBilling/Applications/mailqueue
2018-03-15 12:01:36,633 ERROR [NotificationAuditService] failed to batch update email history table because of null
2018-03-15 12:01:36,633 ERROR [GroupTransporter] com.edocs.common.api.notification.NotificationAuditException
2018-03-15 12:01:36,633 ERROR [NotificationComposerTask] Exception occurred while creating Messenger :
com.edocs.common.notification.exception.MessengerTransportException: com.edocs.common.api.notification.NotificationAuditException
at com.edocs.common.notification.extensions.GroupTransporter.group(GroupTransporter.java:325)
at com.edocs.common.notification.core.Messenger.group(Messenger.java:93)
at com.edocs.common.notification.tasks.notifier.composer.NotificationComposerTask.composeNotification(NotificationComposerTask.java:251)
at com.edocs.common.notification.tasks.notifier.composer.NotificationComposerTask.doProcessTask(NotificationComposerTask.java:186)
at com.edocs.pwc.tasks.CommonTask.processTask(CommonTask.java:166)
at com.edocs.common.notification.tasks.notifier.composer.NotificationComposer_4ypl8b_EOImpl.__WL_invoke(Unknown Source)
at weblogic.ejb.container.internal.SessionRemoteMethodInvoker.invoke(SessionRemoteMethodInvoker.java:32)
at com.edocs.common.notification.tasks.notifier.composer.NotificationComposer_4ypl8b_EOImpl.processTask(Unknown Source)
at com.edocs.common.notification.tasks.notifier.composer.NotificationComposer_4ypl8b_EOImpl_WLSkel.invoke(Unknown Source)
at weblogic.rmi.internal.activation.ActivatableServerRef.invoke(ActivatableServerRef.java:97)
at weblogic.rmi.internal.BasicServerRef$1.run(BasicServerRef.java:518)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:146)
at weblogic.rmi.internal.BasicServerRef.handleRequest(Basi

Impact

with the email notification job failing customers are unable to be notified that statements are ready which impacts the time in which the customer can receive payments

Changes

 

Cause

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