Marketing Email With Special Character On Subject Line Has Double Spacing
(Doc ID 2382406.1)
Last updated on SEPTEMBER 09, 2021
Applies to:
Siebel Email Marketing Server - Version 16.18 [IP2016] and laterInformation in this document applies to any platform.
Symptoms
On : 16.18 [IP2016] version, Siebel Marketing
ACTUAL BEHAVIOR
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When sending an email via ESD, there is a double space between 2 words in the subject line
EXPECTED BEHAVIOR
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All spaces should be of one character in the subject line in the email
STEPS
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The issue can be reproduced at will with the following steps:
1. Set up an email offer.
2. Use the subject line : Continuously Enhancing Data BE® through Client Feedback
3. The email in Outlook shows a double space between the words 'Client' and 'Feedback'
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, the subject line is incorrect
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |