Marketing Email With Special Character On Subject Line Has Double Spacing

(Doc ID 2382406.1)

Last updated on APRIL 04, 2018

Applies to:

Siebel Email Marketing Server - Version 16.18 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.18 [IP2016] version, Siebel Marketing

ACTUAL BEHAVIOR
---------------
When sending an email via ESD, there is a double space between 2 words in the subject line

EXPECTED BEHAVIOR
-----------------------
All spaces should be of one character in the subject line in the email

STEPS
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The issue can be reproduced at will with the following steps:
1. Set up an email offer.
2. Use the subject line : Continuously Enhancing Data BE® through Client Feedback
3. The email in Outlook shows a double space between the words 'Client' and 'Feedback'

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the subject line is incorrect

Cause

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