Marketing Job - Item is locked and Unable to Find Job Errors

(Doc ID 2382955.1)

Last updated on APRIL 05, 2018

Applies to:

Siebel Marketing - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.0 [IP2015] version, Siebel Marketing

When running Campaign load, the following errors were occurring intermittently for a few Campaigns.
 
ERROR
-----------------------
1- From the Siebel side:  "Too much time may have expired since you generated or accessed this job."
From OBIEE side: Unable to find Job with Id "xxxx"

2- Item Locked: /system/mktgjob/nextjobid

3- Path not found (/system/mktgjob/job163824)


To reproduce the issue, start a Campaign Load:

1. Logon to Siebel and setup a Campaign with a Segment
2. Click in the "Load" button to stat Loading process
3. The task will end with the errors mentioned above

 

Changes

 

Cause

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